ProMedicus USA ® Terms and Conditions for the Purchase of Goods and Services



Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


All sales are final. As a matter of practice we will offer you account credits in the amount of the original purchase toward a new purchase of product only. To be eligible for a credit, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your credit to your account after inspecting the item. If your return is approved, we will initiate a refund to credit your account toward the purchase of new product.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a credit, the cost of return shipping will be deducted from your credit.

Contact Us

If you have any questions on how to return your item to us, contact us.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.